Refund policy

We have a No return policy , however under certain circumstances we may accommodate your request, please see details below. 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at heyprettymagpie@outlook.com. If your return is accepted, you will be responsible for paying shipping costs to us, which all shipping costs are non refundable. You will also receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any query at heyprettymagpie@outlook.com.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods eg (earrings).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

We do not offer exchanges, all sales are final. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.